Courier service software has specific requirements that distinguish it from other logistics tools: AWB-based tracking, COD financial management, multi-hub operations, and corporate client billing at scale. Generic inventory or billing software doesn't handle these well.
This guide covers what purpose-built courier software must do.
Feature 1: Digital AWB Docket Management
The airway bill (AWB) or docket is the foundational document of every shipment. It must contain complete information and generate a trackable reference number.
What to look for:
- Digital docket creation with all required fields: sender, receiver, contact details, declared weight, content description, service type, COD amount if applicable
- Unique docket number / AWB number assigned automatically
- Barcode or QR generation for scanning at each hub
- Bulk docket import for corporate clients who submit shipment data digitally
- Docket search by sender name, receiver name, or tracking number
The key test: Can a new shipment be fully created and a printed AWB generated in under 2 minutes? If the docket creation process is slow, it becomes a bottleneck during peak booking periods.
Feature 2: End-to-End Shipment Status Tracking
Every shipment must be trackable at every stage. For a courier company operating multiple hubs, this requires each hub to update status when a shipment passes through.
What to look for:
- Status updates at each stage: booked, picked up, at origin hub, in transit, at destination hub, out for delivery, delivered, undeliverable
- Timestamp and handler recorded at each update
- Exception handling: delivery attempt failed (customer unavailable), refused, wrong address, damaged
- Tracking link for senders and receivers (shareable URL showing current status)
- Real-time tracking dashboard for the operations team
Feature 3: COD Management
COD creates a financial obligation on the courier — cash collected from receivers must be accounted for and remitted to senders. Managing this without a dedicated system leads to COD float, disputes, and potential losses.
What to look for:
- Per-shipment COD amount tracking
- Delivery boy COD in-hand balance (total collected not yet deposited)
- Hub deposit recording (delivery boy deposits cash against specific dockets)
- Remittance recording and sender notification
- COD ledger per corporate client (total COD outstanding and remitted)
- Monthly COD remittance report
Feature 4: Automated Monthly Client Billing
Corporate client billing is the most time-consuming month-end task for courier companies. Compiling all dockets for each client, calculating freight, and generating invoices manually takes days.
What to look for:
- Automatic docket compilation per client per billing period
- Freight calculation from docket records (base rate + fuel surcharge + additional charges)
- Single consolidated invoice per client with docket-level detail
- Invoice generation in one operation (not built docket by docket)
- PDF download and WhatsApp delivery to client
GoClixy for Courier Companies
GoClixy's courier module covers digital dockets, stage-by-stage tracking, COD management, multi-hub operations, and automated monthly client billing — built for Indian courier service companies.
→ Explore GoClixy's Courier Module →
Frequently Asked Questions
What features should courier software have? Digital AWB dockets, stage-by-stage tracking, COD collection and remittance management, automated monthly corporate billing, multi-hub operations, and delivery exception handling.
What is the best software for a small regional courier? Software handling dockets, tracking, COD, and billing on any Android device without expensive hardware. GoClixy starts free and covers all core operations.
How does COD management work? Track collection → hub deposit → remittance per shipment. COD ledger shows in-hand, deposited, and remitted amounts per delivery boy and client.
How does automated corporate billing work? All client dockets for the period are compiled automatically, freight calculated from records, and consolidated invoice generated — replacing 2–3 days of manual work.
How should multi-hub operations be managed? Each hub scans shipments in and out. Status trail shows every handler. Quantity discrepancies between dispatch and receipt are immediately visible.
Ready to Run a Professional Courier Operation?
GoClixy's courier module covers AWB tracking, COD management, client billing, and multi-hub operations — built for Indian courier companies.
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Also read: Courier Logistics Docket and Delivery Tracking — Complete Guide · How to Grow Your Courier Business in India